Terms of Service

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YoomTen.com Terms of Use

Updated: June 01, 2026

Please read these Terms of Use carefully, as they constitute a legally binding agreement between you and us, and contain important information about your rights, remedies, and obligations.

The yoomten.com platform is also accessible through the domains yoomten.hu, yoomten.at, yoomten.eu and yoomten.de. These domains are considered part of the yoomten.com platform, and the same terms apply to their use in all cases. By accessing through any such domain, you accept the Terms of Use, Instructor Terms and Privacy Policy of yoomten.com. Hereinafter, all such interfaces are collectively referred to as “yoomten.com”.

The mission of yoomten.com is to improve quality of life through learning. We enable anyone from anywhere in the world to create and share educational content as an instructor, and for others to access this content as students for learning purposes. We believe that our marketplace model is an effective way to provide valuable educational content to our users. In order to keep our platform and services safe for you, for us, and for the community of students and instructors, clear rules are necessary. These Terms apply to all your activities on the yoomten.com website, mobile applications, and other related services.

If you publish a course on the yoomten.com platform, you must also accept the Instructor Terms. Detailed rules regarding the processing of personal data of students and instructors are contained in the Privacy Policy, which forms part of these Terms.

The Platform is not considered the actual provider of the courses and does not replace the Instructor in the legal relationship concerning the provision of digital content.

During the operation of the Platform, we may use third-party service providers. It may occur that data necessary for providing the service is transferred to these providers in accordance with the Privacy Policy. (e.g., payment system)

YoomTen.com

GENERAL TERMS AND CONDITIONS

Online education marketplace, mobile application and AI-based services

Version: 1.1

Date of publication: 1 June 2026

Effective date: 1 June 2026

Separate application date: the provisions on the online withdrawal function apply from 19 June 2026.

Provider: Yoomten.com Online Oktatási és Szolgáltató Kft.

Contact: info@yoomten.com

This document applies to the yoomten.com website, its subdomains, the YoomTen mobile applications, and related online services.

Key contractual qualification: YoomTen is an online education marketplace and technology provider. The professional content of a course is provided by, and as a general rule sold by, the relevant Instructor; the purchase interface always identifies who the Seller is in the given transaction. Where the purchase interface expressly designates YoomTen as the Seller, YoomTen is the provider of the digital content in that transaction.

1. Purpose, scope and acceptance of this document

1.1. Purpose of this document

These General Terms and Conditions (the “Terms”) set out the general conditions for using the YoomTen online education platform, the related websites, mobile applications, AI-based functions and other digital services.

The Terms govern in particular the use of the Platform, the creation of user accounts, access to courses, purchases and subscriptions, consumer rights, the basic relationship between Instructors and the Platform, and the framework for content moderation and redress.

1.2. Territorial and material scope

The Terms apply to the domain yoomten.com and its subdomains, as well as to the domains yoomten.hu, yoomten.at, yoomten.eu and yoomten.de where these direct to YoomTen’s system or refer to these Terms, and to YoomTen’s iOS and Android applications, APIs and related digital interfaces.

The Platform may be available in several countries and languages. The Consumer retains the mandatory consumer protection rights of the state of their habitual residence even where these Terms provide for the application of Hungarian law.

1.3. Acceptance and durable storage of the Terms

Before registration, purchase, subscription, activation of an instructor account, or use of any other contractual service, the User expressly accepts the Terms. The Platform logs the time of acceptance and the accepted document version.

The Terms are available in downloadable and printable form. The electronic confirmation following the conclusion of the contract contains, or makes accessible on a durable medium, the applicable contractual terms and the essential data of the purchase.

1.4. Precedence of mandatory law

No provision of the Terms may be interpreted as excluding or limiting any right of a User, consumer or business user under mandatory law. In the event of a conflict, mandatory law prevails.

2. Provider’s details and contact points

Name of Provider: Yoomten.com Online Oktatási és Szolgáltató Kft.

Short company name: Yoomten.com Kft.

Registered seat and correspondence address: 8200 Veszprém, Szent István utca 45., Hungary

Company registration number: 19-09-516726

Tax number: 24744890-2-19

EU VAT number: HU24744890

Registering court: Veszprém Regional Court (Veszprémi Törvényszék Cégbírósága)

Represented by: Melinda Ender, Managing Director

Electronic contact: info@yoomten.com

Website: https://www.yoomten.com

Hosting provider: Webinit SRL, RO-400408 Cluj-Napoca, Borsec utca 4., Romania; company identifier: RO44956811; registration number: J2021004574122.

Complaint handling: info@yoomten.com; by post at the registered seat

DSA contact point for recipients of the service: info@yoomten.com

DSA contact point for authorities: info@yoomten.com

Accepted languages of contact: Hungarian, English and German

Content believed to be unlawful or in breach of these Terms may be reported electronically via the “Report illegal content” form available in the Platform’s footer, or at info@yoomten.com. Special rules on copyright notices are set out in the Copyright, Notice and Takedown Policy.

3. Applicable legal framework

The operation of the Platform and these Terms are governed in particular by the following legislation, as in force from time to time:

Act V of 2013 on the Civil Code;

Act CVIII of 2001 on certain aspects of electronic commerce services;

Act CLV of 1997 on consumer protection;

Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses;

Government Decree 373/2021 (VI. 30.) on the conformity of digital content and digital services with the contract;

Act XLVII of 2008 on the prohibition of unfair commercial practices and Act XLVIII of 2008 on business advertising activity;

Act LXXVI of 1999 on copyright;

Regulation (EU) 2022/2065 of the European Parliament and of the Council (Digital Services Act – DSA);

Regulation (EU) 2019/1150 of the European Parliament and of the Council (the P2B Regulation);

Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR);

Regulation (EU) 2024/1689 of the European Parliament and of the Council (the AI Act), together with its phased application regime;

Act XVII of 2022 on general rules of accessibility requirements for products and services, and its implementing rules;

applicable tax, invoicing, adult-education, accessibility, child-protection and sector-specific rules.

This list of legislation is not exhaustive. The Instructor and the Business Customer are each responsible for independently identifying and complying with the specific requirements applicable to their own professional, tax, educational and sectoral activity.

4. Definitions

AI Function: a service using artificial intelligence, in particular a learning assistant, automatic captioning, translation, dubbing, lip-sync, note, presentation or quiz generation, recommendation, or moderation-support tool.

Business Customer: an organisation or entrepreneur that uses the YoomTen Business service for a purpose connected to its economic, professional, institutional or public-function activity.

Digital content: data produced or provided in digital form, in particular video, audio, documents, captions, quizzes, presentations and other learning materials.

Digital service: a service that enables the creation, processing, storage, access to, or interaction with, digital data.

Seller: the business, or person acting within their professional activity, identified by the purchase interface as the contractual seller of the relevant course or service.

User: a visitor to the Platform, or a registered user, Student, Instructor, Business Admin, or other authorised person using the Platform.

Consumer: a natural person acting outside the scope of their profession, independent occupation or business activity within the meaning of the Civil Code; in conciliation board proceedings, the extended personal scope of the Consumer Protection Act, as in force from time to time, must also be taken into account.

Student: a User who accesses a course based on a purchase, subscription, gift, scholarship, or Business access.

Instructor: a natural person, entrepreneur, or organisation that uploads, publishes, or sells its own or lawfully usable educational content on the Platform.

Platform: YoomTen’s websites, mobile applications, Business interface, APIs, and related online services.

Course: the digital educational content accessible on the Platform and the related supplementary materials, tests, features and certificates.

Contract: the agreement concluded between the User and YoomTen, or the Seller identified on the purchase interface, applicable to the relevant legal relationship.

Durable medium: any instrument enabling the recipient to store data addressed to them, for a period adequate to the purposes of the data, and allowing the unchanged reproduction of the data stored, in particular email or a downloadable document.

Corporate User: an employee, member, student, agent, or other natural person designated by a Business Customer.

5. Related documents and order of precedence

5.1. Related documents

Instructor Terms;

Business (Corporate) Terms and Data Processing Agreement;

Privacy Notice;

AI Privacy Notice;

Cookie Policy;

Acceptable Use Policy (AUP);

Copyright, Notice and Takedown Policy;

the 14-day withdrawal and cancellation policy, if published by the Platform as a separate document;

the relevant order, offer, Order Form, or individual contract.

5.2. Order of precedence

In the event of a conflict, the following order applies to the relevant question: (1) mandatory law; (2) the parties’ express individual contract or Order Form; (3) the specific terms applicable to the given service, including the Business Terms and the Instructor Terms; (4) these Terms; (5) the related usage and procedural policies.

For data protection matters, the Privacy Notice and the AI Privacy Notice apply; for cookies and similar technologies, the Cookie Policy applies.

6. The Platform’s role and the contractual relationships

6.1. Online marketplace and technology provider

YoomTen provides an online marketplace and technology environment in which independent Instructors may upload and offer courses, and Students may purchase access to them or obtain access on another legal basis.

YoomTen may in particular provide hosting, video playback, search, ranking, access management, payment and invoicing technical infrastructure, customer service, marketing, translation, AI Functions, learning records, and a Business interface.

6.2. Identification of the Seller

Before the statement giving rise to a payment obligation, the purchase interface clearly displays the name of the Seller, whether the Seller qualifies as a business, and the essence of the division of tasks between YoomTen and the Seller.

As a general rule, the Instructor is the professional content provider and Seller of the course, and YoomTen is an intermediary, marketplace operator, and technology provider. Where the purchase interface designates YoomTen as the Seller, YoomTen is responsible in that transaction for providing the digital content and performing the consumer contract.

6.3. Payment-collection and administrative authorisation

Where the Seller is the Instructor, the Instructor authorises YoomTen to collect the purchase price on the Instructor’s behalf, confirm the purchase, activate access, handle consumer and technical complaints in the first instance, and carry out refunds, settlement corrections, and payouts in accordance with the Instructor Terms. Payment made to YoomTen or its contracted payment service provider discharges the Student’s payment obligation to the extent of the amount paid.

6.4. Adult-education and professional qualification

The Platform’s general marketplace and technology service does not in itself mean that YoomTen is an adult-education provider, school, higher-education institution, or officially accredited training body for every course available on the Platform. The Instructor is responsible for the adult-education, professional, licensing, and reporting qualification of its own activity.

Where YoomTen provides a given training in its own name, as a regulated training, or as an adult-education provider, this is expressly stated in the course listing and the pre-contractual information.

6.5. Certificates

Unless expressly stated otherwise, an electronic document issued by the Platform is a platform-level certificate of completion or digital badge. It does not constitute a state-recognised qualification, professional certificate, official certificate, or adult-education certificate.

7. Registration, account and entitlements

7.1. Registration

A user account is generally required for purchases, course access, and instructor or Business functions. The User must provide true, accurate and up-to-date information, and update it whenever it changes.

YoomTen may make registration or the activation of certain functions conditional on identification, email confirmation, provision of payment or tax data, or vetting required by law.

7.2. Personal nature of the account

The account is tied to a person or organisation. Access credentials may not be shared, and the account may not be sold or transferred without YoomTen’s prior written consent. Within a Business account, access may be managed in accordance with the Business Terms.

7.3. Account security

The User must use an adequate password, keep access credentials confidential, and report unauthorised access without delay. YoomTen may, for security reasons, require a password change, multi-factor authentication, or temporary account suspension.

7.4. Document acceptance and evidencing

The Platform may record the accepted versions of the Terms, the Instructor Terms, the Business Terms and other policies, as well as the consents, acknowledgements and confirmations related to a purchase.

7.5. Account deletion

The User may request the termination of their account. Before deletion, the Platform warns that termination may result in the loss of access, subscriptions, notes and other account-linked functions. Data required for legal, contractual-access, accounting, or legal-claim purposes may continue to be retained in accordance with the Privacy Notice.

8. Minors and legal representatives

The Platform’s services are primarily designed for adults. To create an instructor account, sell a course, or receive payment, the User must be at least 18 years old.

A person under 18 may only use the Platform with the prior consent of their legal representative. YoomTen may require reasonable verification of that consent by email or other reasonable means, or require the account to be activated by the legal representative. A person under 16 may not register independently; their access may be provided with the involvement of a legal representative, educational institution, or Business Customer. Sales and payout functions for a minor Instructor may only be provided in accordance with the applicable Instructor Terms, legal-representation rules, and the payment service provider’s requirements; payment may be withheld until the age of majority is reached or lawful representation is verified.

YoomTen may request reasonable verification of age and legal-representative authority. On interfaces aimed at minors, the Platform pays particular attention to clear information, privacy protection, and ensuring that profiling-based targeted advertising is not shown to minors.

9. Courses, forms of access, and mobile use

9.1. Course listing

The course listing contains the essential characteristics, the identification of the Instructor and the Seller, the language, the main content elements, the price, the duration of access, any prerequisites, the technical requirements, and whether any certificate or AI Function is associated with it.

9.2. Single purchase

For a single purchase, course access as a general rule runs for 12 months from the purchase, unless the course listing or the purchase interface indicates a different duration. The access period stated at the time of purchase forms part of the contract.

9.3. Subscription

For a subscription, access lasts for the duration of the subscription period and for as long as the fee is paid. The detailed renewal and cancellation rules are set out in Chapter 15.

9.4. Free, gift, and scholarship access

YoomTen or the Instructor may provide free, gift, or scholarship access. Such access is personal, cannot be converted to cash, and its conditions are set out in the relevant programme description. A scholarship for an Instructor’s paid course requires the Instructor’s consent, unless the Instructor Terms provide otherwise.

9.5. Mobile application and offline access

The mobile application allows viewing of purchased or otherwise available courses and, where the feature is available, provides protected, temporary in-app offline access. Offline content does not become a downloadable file, cannot be copied out, and may only be used while the valid access period, account, and technical authorisation subsist.

AI Functions, real-time synchronisation, and certain interactive services require an internet connection. In Apple CarPlay and Android Auto environments, where supported, only voice-based functions designed for safe use are available.

9.6. Restriction of access upon removal of content

Where a course must be removed due to illegality, security risk, or serious breach of policy, YoomTen is not obliged to keep it available until the end of the access period. In such a case, YoomTen or the Seller provides, depending on the circumstances, correction, replacement access, a proportionate price reduction, or a refund, without prejudice to the consumer’s mandatory rights.

10. The purchase and contract-conclusion process

10.1. Pre-contractual information

Immediately before the order, the purchase interface clearly and prominently summarises at least:

the essential characteristics of the course or service;

the name and business capacity of the Seller;

the total price payable, including taxes, and any recurring fee;

the duration of access and the conditions for terminating a subscription;

the method of payment;

the functionality, compatibility and interoperability of the digital content, insofar as material;

the division of contractual obligations between YoomTen and the Seller;

the consumer’s right of withdrawal or cancellation, and the statements relating to immediate performance;

the version of the applicable Terms and specific conditions.

10.2. The button giving rise to a payment obligation

The button or similar function used to finalise the order clearly indicates that its activation creates a payment obligation, for example by the wording “Order with obligation to pay” or an equivalent expression.

10.3. Offer, acceptance and confirmation

The User’s order is an electronic statement aimed at concluding a contract. The Contract is formed upon successful payment and receipt of YoomTen’s electronic confirmation of acceptance, unless the purchase interface indicates another lawful process.

The confirmation, on a durable medium, contains the order details, the Seller, the amount paid, the conditions of access, the contractual documents or the possibility to download them, and the consumer’s statements regarding immediate performance and the right of withdrawal.

10.4. Correcting data-entry errors

The User may review and correct the data entered before finalising the order. The User must report any incorrect billing or contact data without delay.

10.5. Language and record of the contract

The Contract concluded on the Hungarian-language interface is in Hungarian. The Contract is formed electronically, and YoomTen records it together with the transactional and document-acceptance data. The text of an individual Contract may not necessarily qualify as a separately registered paper-based contract, but the essential content is accessible on a durable medium.

A Contract concluded on the English or German-language interface is in the language indicated on that interface at the time of the order. The three language versions are prepared with identical content. In the event of a discrepancy, in a consumer relationship the comprehensible language version communicated to the consumer at the time of contracting, together with mandatory law, prevails; in a non-consumer relationship, the Hungarian-language version serves as the basis for interpretation.

11. Prices, payment, invoicing and taxation

11.1. Prices

The price shown to the consumer is a gross price including applicable taxes, unless the interface clearly indicates a net B2B price. The total amount payable is visible before the order is finalised.

The base price of a course is generally set by the Instructor, within the pricing limits and package rules set out in the Instructor Terms. The Platform may display a different final consumer price depending on currency, market, or legal requirement, provided that the pricing is not misleading and settlement with the Instructor complies with the Instructor Terms.

11.2. Payment

Payment may be made using the electronic payment methods indicated on the purchase interface. Card and other payment data may be processed by an external payment service provider, in particular Stripe or an app store. YoomTen is not a bank and not an independent payment service provider.

11.3. Invoicing and the identity of the Seller

The invoice is issued by the Seller of the given transaction, or by an invoicing service provider acting in its name and on its authorisation, or by YoomTen. The issuer shown on the invoice and the purchase confirmation identifies the party liable for invoicing.

Where the Instructor is the Seller, YoomTen may, under the Instructor Terms or a separate agreement, provide technical invoicing, self-billing, or an intermediated invoicing process. Where YoomTen is the Seller, it issues the invoice in its own name.

11.4. Taxes

The VAT and other tax classification of a given transaction is determined by the identity of the Seller, the status of the buyer, the place of performance, and the applicable law. The Instructor is responsible for its own income, corporate, turnover and other tax obligations, and YoomTen is responsible for its own platform-operator, invoicing, OSS, DAC7 and other obligations.

11.5. Payment failure, chargebacks, and fraud prevention

In the event of a failed, disputed, charged-back, or suspected fraudulent transaction, YoomTen may temporarily restrict access, request further identification, or suspend settlement. Any such measure must be necessary, proportionate, and documented.

12. Performance of digital content and technical requirements

12.1. Time of performance

Digital content or a digital service is deemed to have been supplied when access is activated in the User’s account and the content, or access to it, becomes actually available to the User.

Absent a different agreement between the parties, YoomTen or the Seller activates access without undue delay after the purchase.

12.2. Technical requirements

Use of the service requires an internet connection, a supported browser or mobile operating system, a suitable device, and, for protected content, valid authentication. The course listing may set out further requirements.

12.3. Updates and security updates

YoomTen notifies the User of updates necessary to maintain conformity with the contract, including security updates, and provides them for the period reasonably expected under applicable law. The User must install reasonably necessary updates or use a supported version.

12.4. Integration and compatibility limitations

YoomTen is not liable for a malfunction caused solely by an unsupported device, outdated software, the User’s network, or failure to install a necessary update, provided the User received adequate information.

13. Consumer withdrawal and cancellation

13.1. The 14-day consumer right

For a consumer contract concluded at a distance, the Consumer generally has the right to withdraw without giving reasons within 14 days of concluding the contract or, for a service, the right to cancel following the commencement of performance.

13.2. Digital content not supplied on a tangible medium

The Consumer loses the right of withdrawal for digital content not supplied on a tangible medium where all of the following conditions are simultaneously met:

the Consumer gave express prior consent for performance to begin before the expiry of the 14-day period;

the Consumer, at the same time as giving that consent, acknowledged that they lose the right of withdrawal once performance begins;

YoomTen or the Seller confirmed the contract and the Consumer’s statements on a durable medium;

access to, or provision of, the digital content has actually begun.

If any of these conditions is not met, the consumer right of withdrawal must be ensured in accordance with mandatory law.

13.3. Early commencement of performance of a digital service

Where the Consumer expressly requests that performance of a digital service begin before the expiry of the 14-day period, and subsequently exercises a right of cancellation under the law, the Consumer may be liable to pay for the service performed proportionately up to the notification of cancellation.

13.4. Method of withdrawal and refund under the law

The Consumer may exercise their right by an unambiguous statement or by using the model form in Annex 1. The refund is generally made using the original payment method, without undue delay, and no later than 14 days from the date the legitimate claim comes to YoomTen’s knowledge. No refund fee is charged to the Consumer.

From 19 June 2026, the Platform provides a continuously available, clearly visible “Withdraw from the contract” function, together with a function for confirming the withdrawal, for distance consumer contracts falling within the scope of the applicable law. YoomTen confirms the receipt, content, and date and time of submission of the online statement on a durable medium without undue delay. Use of the online function does not exclude exercising the right by email, post, or any other unambiguous statement.

13.5. Exclusion of a voluntary money-back guarantee

Beyond the mandatory consumer rights of withdrawal, cancellation, and remedies for non-conformity, YoomTen does not provide a general voluntary money-back or refund guarantee.

13.6. Business purchases

A Business Customer and any other buyer not acting as a consumer is not entitled to the consumer right of withdrawal. Termination of the contract and any amount that may be refundable are governed by the Business Terms, the Order Form, the individual contract, and mandatory law.

14. Conformity with the contract, non-conformity and remedies

14.1. Conformity with the contract

Digital content and digital services must conform to the characteristics set out in the contract, the course listing, and the purchase information, and must have the reasonably expected functionality, compatibility, accessibility, continuity and security.

14.2. Non-supply of the service

If access does not become available, the Consumer may call on the Seller or YoomTen to perform. If performance still does not take place without undue delay thereafter, or within an additional period accepted by the parties, the Consumer may terminate the contract in accordance with the statutory conditions.

14.3. Rights available in case of non-conformity

In case of non-conformity, the Consumer may primarily request that the content or service be brought into conformity. If this is impossible, would involve disproportionate cost, is not carried out within a reasonable time, or the defect is serious, the Consumer may request a proportionate price reduction or terminate the contract.

14.4. Refund and use of content after termination

Upon termination of the contract, any lawfully due amount must be refunded within the period set by the applicable legislation. Following termination, the Consumer must refrain from using the digital content and from making it available to third parties.

14.5. Return of user content

At the Consumer’s request, within the scope required by law, YoomTen free of charge, within a reasonable time, and in a commonly used, machine-readable format, makes available content — not qualifying as personal data — that the Consumer provided or created while using the digital service, subject to statutory exceptions.

15. Subscriptions and automatic renewal

15.1. Subscription period

A subscription may run monthly, annually, or for another period specified on the purchase interface. The fee, billing frequency, and scope of access are clearly displayed before the order.

15.2. Automatic renewal

An automatically renewing subscription is only created with the User’s express acceptance. The fee for the next period may be charged upon expiry of the current period. The Platform makes available, in the account, the date of the next charge and the option to cancel.

15.3. Cancellation

The User may cancel renewal of the subscription before the next charge, in the account or through customer service. Cancellation takes effect at the end of the period already paid for; the fee for a period already begun is only refundable where required by mandatory law or a remedy for non-conformity.

15.4. Fee changes

YoomTen informs the User, on a durable medium and in good time, of any change to the subscription fee before the next renewal. The User may cancel the subscription free of charge before the change takes effect.

16. P2B rules applicable to instructors and business users

16.1. Scope of application

This Chapter applies to Instructors who, in a commercial or professional capacity, offer courses or other services to consumers located in the European Union through the Platform’s online intermediation service.

16.2. The Instructor Terms

The Instructor Terms govern the fees, commissions, coupons, payment terms, packages, price limits, and detailed content obligations between the Instructor and YoomTen. The Instructor Terms are easily accessible, downloadable, and published in plain language before the contract is concluded.

16.3. Changes to terms and prior notice

YoomTen informs the Instructor of any change to the Terms or the Instructor Terms, on a durable medium, at least 15 days before it takes effect. The period is longer where the change requires significant technical or commercial adaptation by the Instructor.

The 15-day period may be waived where the change must be implemented, due to a legal or regulatory obligation, in a manner that does not allow the period to be observed, or where averting an unforeseeable and imminent risk of fraud, cybersecurity, data protection, or other serious threat justifies it. As a general rule, the change may not be applied retroactively.

The Instructor may exercise their right of termination before the change takes effect. The Instructor may expressly waive the remaining notice period, or may also accept the change by clear, active conduct that requires the Platform’s technical change; mere continued use does not always in itself constitute a waiver.

16.4. Restriction, suspension and termination

Where YoomTen restricts or suspends the Instructor’s access with respect to a given course or service, it communicates the reasons for the decision, on a durable medium, at the latest when the measure takes effect, unless communication is precluded by law, an official order, or a security interest.

YoomTen generally gives at least 30 days’ prior notice, on a durable medium and with reasons, of the ordinary termination of the Instructor’s entire platform access. The prior notice period may be waived in particular in the case of a legal requirement, urgent security reason, fraud, serious or repeated breach of contract, illegal content, or a circumstance that means the relationship cannot reasonably be expected to continue.

Where possible, YoomTen applies a targeted, proportionate measure instead of terminating the entire account. The Instructor may clarify the facts in the internal complaint-handling procedure and may request human review.

16.5. Data access

The Instructor may access, in their account, their own courses and their sales, revenue, refund, rating, and aggregated usage data, as available functions permit. Students’ direct contact, payment, or other personal data may not be transferred for marketing purposes, except with an appropriate legal basis and separate consent.

Upon termination of the relationship, the Instructor may request, for a reasonable period, the provision of their own exportable data and settlements, subject to the protection of personal data, trade secrets, security data, and the rights of third parties.

16.6. Internal complaint handling and mediation

YoomTen provides Instructors with a free, electronic internal complaint-handling facility at info@yoomten.com. Complaints are examined by an appropriately trained person, and the decision may not be based solely on automated processing.

The parties may also use mediation to settle a dispute amicably. Where an obligation to designate specific mediators under the P2B Regulation becomes applicable to YoomTen, YoomTen updates the Instructor Terms accordingly and designates at least two impartial and accessible mediators.

17. Ranking, recommendation systems, and search visibility

17.1. Main ranking parameters

Search, category, recommendation, and featured ordering may be based on a combination of several parameters. The main parameter groups — in general order of relative importance — are as follows:

relevance to the search term, category, language, and user settings;

quality and compliance signals for the course, such as the completeness, freshness, technical quality, and policy compliance of the content;

user feedback, ratings, refund and complaint indicators, and — subject to appropriate aggregation — completion and engagement data;

the course’s popularity, sales and view performance, conversion, and topicality;

the given user’s previous choices, views, and language and category preferences, where personalisation is lawfully permitted;

participation in a promotion, campaign, Global Pro, or Business programme, and the availability of localised language versions;

security, legal, age, geographic, access, or technical restrictions.

17.2. Relative significance of the parameters

Relevance and lawful, quality-based operation are generally given greater weight than mere sales volume. The exact weights, formulas, and fraud-prevention signals may constitute trade secrets and security information; YoomTen is not obliged to disclose a level of detail that would enable manipulation of the ranking system.

17.3. Paid influence and featuring

Paid or sponsored placement is clearly marked by the Platform. A higher service package, campaign participation, or promotion may increase eligibility for featuring, but does not in itself guarantee a specific ranking position, sales, or revenue.

17.4. YoomTen’s own or affiliated content

Where YoomTen or its affiliate offers its own course, the Platform displays it with clear identification of the Seller. YoomTen’s own content may be featured on curated thematic surfaces, but does not receive an automatic, hidden advantage in search ranking based solely on the ownership relationship. If differentiated treatment is introduced other than this, YoomTen amends this Chapter in advance.

17.5. Disabling personalisation

Where the feature is available, the User may disable personalised recommendations or object to profiling based on legitimate interest. In that case, a general, non-personalised ranking may be shown.

18. Discounts, promotions and sponsored placements

YoomTen may apply coupons, periodic discounts, scholarships, regional prices, and platform-level campaigns. A platform promotion under the Instructor Terms may generally apply a discount of up to 30%, subject to prior notice to the Instructor, unless the Instructor separately consents to a larger discount.

When communicating a price discount, the Platform displays the reference price or previous price required by law, where such an obligation applies to the given offer. The discount may not be misleading, and the purchase interface shows the actual total amount payable.

Sponsored or advertising-type placement is visibly marked as such, indicating who the advertiser is and the main parameters on which the advertisement was shown, where required by the DSA or other applicable law.

19. Intellectual property and rights of use

19.1. The Platform’s own elements

The YoomTen name, trademarks, logos, web design, software, database, curated catalogue, documentation, and other proprietary content are the intellectual property of YoomTen or its authorised partners. Beyond the intended use of the Platform, these may not be copied, modified, or exploited without permission.

19.2. Ownership of instructor content

The copyright and related rights in content uploaded by the Instructor belong to the Instructor or the rightholder designated by them. Uploading does not in itself transfer ownership to YoomTen.

19.3. Licence granted to YoomTen

By uploading, the Instructor grants YoomTen a non-exclusive, territorially unrestricted licence, to the extent necessary for operating the Platform, for the duration of the contract and for any further period necessary to fulfil Student access already acquired. The licence covers in particular storage, copying, encoding, playback, making available, searchability, indexing, technical conversion, captioning, translation, dubbing, AI processing, backup, and lawful marketing.

YoomTen may sub-license, to the extent necessary, to its hosting, payment, video, translation, AI, marketing and other contributors. This licence does not in itself authorise the independent sale of the entire course to a third party or the training of a general-purpose AI model.

19.4. Marketing details

YoomTen may use the course’s title, description, cover image, metadata, preview content, and reasonably short excerpts to promote the course and the Platform on its own interfaces, in newsletters, on social media, on partner interfaces, and in advertising. No separate fee is payable for such use, absent a different written agreement.

19.5. Student licence

The Student receives a personal, limited, non-exclusive, non-transferable, and non-resalable right of access. The content may only be used for the Student’s own learning purposes, within the Platform. Unauthorised downloading, screen recording, copying, sharing, public screening, sale, licensing, data mining, and circumvention of technical protection are prohibited.

19.6. Rights of third parties

The person uploading content warrants that they hold the rights and permissions necessary for its publication, sale, translation, dubbing, AI processing, and use of any likeness or voice. YoomTen may request proof of entitlement.

20. AI-based functions and synthetic content

20.1. Nature of AI Functions

The Platform may provide an AI assistant, automatic quizzes, notes, presentations, speech recognition, captions, translation, synthetic voice, video dubbing, lip-sync, and recommendation and moderation-support functions. Availability may differ by course, package and language.

20.2. Transparency

The Platform clearly informs the User where they are interacting directly with an AI system, unless this is obvious from the circumstances. It marks artificially generated or substantially modified audio, image, and video content — including synthetic dubbing and lip-sync — in the manner required by law, or provides information about its artificial nature.

20.3. Accuracy and human oversight

AI output may be inaccurate, incomplete, biased, or ambiguous. The Instructor must professionally review any published AI-generated learning material and translation. The Student may not treat an AI response as legal, medical, financial, tax, security, or other individual professional advice.

20.4. Significant decisions

YoomTen does not make a decision producing legal effects or similarly significant effects on the User based solely on AI output, unless applicable law permits it, the User has received adequate information, and the possibility of human intervention, expressing a viewpoint, and contesting the decision is ensured.

20.5. Model training

By default, YoomTen does not use courses, videos, audio, prompts, questions, AI responses, or learning data to train its own or a third party’s general-purpose AI model. Use for a different purpose may only take place following prior, separate information and on an appropriate legal basis.

20.6. Prohibited use of AI

It is prohibited to use an AI Function for an unlawful, misleading, discriminatory, manipulative, personality-rights-infringing, fraudulent, exam-cheating, malware-generating, unauthorised biometric identification, or Platform-security-endangering purpose. Detailed rules are set out in the AUP and the AI Privacy Notice.

21. Acceptable use and prohibited conduct

The User must use the Platform lawfully, in good faith, as intended, and with respect for the rights of others and the security of the Platform.

In particular, it is prohibited to:

upload content that is unlawful or that infringes copyright, trademark, personality rights, data protection rights, or trade secrets;

upload content depicting child sexual abuse, or that is terrorist, hate-inciting, unlawfully discriminatory, harassing, misleading, or seriously harmful;

circumvent the Platform’s technical protection, hack, distribute malware, overload, engage in automated bulk retrieval, or scrape;

create a fake account, engage in identity misuse, payment fraud, or rating fraud;

unlawfully collect user data or use or transfer it for marketing purposes;

circumvent the Platform’s payment and commission system, where contact or an offer is aimed at diverting Students acquired on the Platform to outside payment;

publish a low-quality, mass-generated course lacking genuine professional added value, or a misleading course;

undermine the integrity of an exam, test, or certification;

share account or course access with an unauthorised third party.

The detailed content and conduct requirements are set out in the Acceptable Use Policy, which forms part of these Terms.

22. Content moderation and the DSA notice-and-action procedure

22.1. Moderation measures

In the event of illegality, breach of these Terms or a related policy, or a quality, consumer-protection, security, or operational risk, YoomTen may restrict the visibility, ranking, sale, monetisation, or AI processing of content or the functions of an account, may remove content, and may suspend or terminate an account.

In taking a measure, YoomTen takes into account the seriousness, frequency, and obviousness of the infringement, its effect, the User’s cooperation, the risk of a false report, freedom of expression and freedom to conduct a business, and the possibility of a more targeted measure.

22.2. Reporting illegal content

Any person or organisation may submit an electronic report via the reporting form available in the Platform’s footer, or at info@yoomten.com. The reporting mechanism is easily accessible, user-friendly, and usable electronically.

A sufficiently precise and substantiated report contains in particular:

an explanation of the alleged illegality and the relevant law or circumstance;

the precise electronic location, URL, course identifier, or other clear identifier of the content complained of;

the name and email address of the reporting person, unless such data may not be requested under the DSA;

a statement in good faith that the information in the report is accurate and complete;

any available evidence or documents.

YoomTen electronically confirms receipt of the report and informs the reporting person of its decision without undue delay, where their contact details are available.

22.3. Duty to state reasons

Where YoomTen removes User-provided content, restricts its visibility or monetisation, adversely alters its ranking, or suspends or terminates an account, it provides a clear and specific statement of reasons, unless this is precluded by law, an official order, an investigation, the protection of minors, or a security reason.

Where applicable, the statement of reasons includes the nature and territorial scope of the measure, the facts and circumstances, the legal or contractual basis, the use of automated tools, and the possibility of an internal complaint, out-of-court dispute settlement, and judicial redress.

22.4. Internal complaint and human review

The addressee may submit a free, electronic internal complaint within at least 6 months of notification of the decision. The complaint is assessed, with due diligence and without discrimination, by an appropriately trained person, and not solely by automated means.

Where the earlier decision proves unfounded, YoomTen, without undue delay, revokes or amends the measure and, where possible, restores the content, account, monetisation, or data access.

22.5. Abusive reports and repeated infringements

Following a prior warning, YoomTen may suspend, for a reasonable period, the reporting or platform-use rights of a person who frequently submits manifestly unfounded reports, or who frequently provides manifestly illegal content. The number, ratio, seriousness, intent, and abusive purpose must also be weighed in that decision.

22.6. Official and judicial orders

YoomTen complies with valid official and judicial orders for removal, data provision, and retention under applicable law. Contact may be made in Hungarian, English, or German.

23. Copyright notice and takedown

Copyright, related-rights, trademark, and other intellectual-property notices are governed by YoomTen’s Copyright, Notice and Takedown Policy.

An electronic notice under the DSA and a formal notice-and-takedown procedure under Section 13 of the E-Commerce Act are distinct legal instruments. The special deadlines under the E-Commerce Act apply only to a notice meeting the formal and content requirements set out in that Act.

Removal or restoration of content does not constitute a final determination of a copyright dispute. The parties may turn to a court or authority.

24. Instructor identification and trader traceability

24.1. Mandatory instructor data

A business Instructor offering a course to consumers located in the European Union may only sell if YoomTen has obtained the data required by law. This includes in particular:

name or official company name, address, phone number, and email address;

identity document or other electronic identification, where applicable;

payout account or payment service provider identifier;

company registration number or other registry data, tax number, and EU VAT number, where available;

a voluntary statement that the Instructor offers only a service compliant with EU law;

further data required for DAC7 and tax due-diligence purposes.

24.2. Verification and suspension

YoomTen makes reasonable efforts to verify the reliability of the data using public databases, documents, payment service provider information, or electronic identification. Where data is incomplete, inaccurate, or unverified, sales and payouts must be suspended until the deficiency is remedied.

24.3. Publicly displayed data

Trader data required by law is displayed clearly, easily accessibly, and comprehensibly on the course listing or the Instructor’s profile, including in particular the Instructor’s name, contact details, and registration and tax identification data, insofar as their publication is mandatory.

24.4. Illegal service discovered after the fact

Where YoomTen learns that an Instructor has offered an illegal course or service, it may — where their contact details are known — inform the affected consumers of the Instructor’s identity, the substance of the illegality, and the available remedies, in accordance with applicable DSA requirements.

25. Ratings and reviews

As a general rule, a rating may be published by a User who has verified access to the course. The Platform may mark a rating linked to a verified purchase or actual use.

Fake, purchased, incentivised-and-concealed, manipulated, impersonated, or unlawful ratings are prohibited. The Instructor may not exert unlawful pressure to modify or remove a rating.

YoomTen may investigate rating abuse using automated and human means. The proportionality and redress rules of Chapter 22 apply to removal or restriction.

26. Data processing, cookies and communication

26.1. Data processing

The purposes, legal bases, recipients, and retention periods of personal data processing, and the rights of data subjects, are set out in detail in YoomTen’s Privacy Notice, and, for AI Functions, in the AI Privacy Notice.

26.2. Cookies and similar technologies

The rules on cookies used on the website, local storage, analytics tags, and consent management are set out in the Cookie Policy. Analytics or marketing technology that is not strictly necessary may only be activated on the basis of appropriate prior consent.

26.3. Service notifications

Account-security, transactional, access, contractual, statutory, and system-operation notifications are not marketing messages and may be sent to the extent necessary to maintain the service.

26.4. Marketing

An electronic marketing message may generally only be sent to a natural person on the basis of prior, express consent. Consent may be withdrawn at any time, free of charge.

26.5. Electronic delivery

A notification sent to the email address provided by the User is deemed delivered when it becomes accessible in the recipient’s electronic system, unless the sender is notified of a delivery failure or the law provides otherwise. The User must keep their contact details up to date.

27. Accessibility and user support

Within the scope of application of the relevant accessibility requirements, YoomTen aims to ensure that its web and mobile interfaces are perceivable, operable, understandable, and robust, including appropriate text alternatives, keyboard operability, contrast, captioning, and accessible customer-service channels.

An accessibility fault or access difficulty may be reported at info@yoomten.com. YoomTen provides a reasonably feasible alternative means of access or assistance where the issue impedes essential use of the service.

28. Availability, maintenance and security

28.1. Availability

YoomTen aims for continuous, secure, and reliable operation of the Platform, but does not guarantee uninterrupted or error-free availability. Temporary restrictions may occur due to maintenance, updates, an external provider’s fault, network problems, or an extraordinary event.

28.2. Planned maintenance

YoomTen gives prior notice of significant planned maintenance where possible. An urgent security update may be carried out without prior notice.

28.3. Security measures

YoomTen applies risk-proportionate technical and organisational measures, in particular encrypted data transmission, access management, logging, backup, vulnerability management, and incident handling.

28.4. Force majeure

YoomTen is not liable for delay or service outage arising from an unavoidable event beyond its reasonable control, including natural disaster, war, official measure, general energy or telecommunications outage, widespread cyberattack, and an extraordinary outage of third-party infrastructure. YoomTen must take reasonable measures to mitigate the impact and restore the service.

29. Liability rules

29.1. Mandatory liability

This Chapter does not limit YoomTen’s or the Seller’s liability where the exclusion or limitation of liability is prohibited by law, in particular in the case of intentional breach of contract, breach of contract causing harm to life, physical integrity or health, mandatory consumer-protection liability, or data-protection liability.

29.2. Instructor’s professional content

Where the Seller is the Instructor, the Instructor is responsible for the professional content, lawfulness, accuracy, timeliness of the course, the necessary entitlements, and the professional statements they make. YoomTen does not undertake a general obligation to review all courses professionally in advance.

YoomTen is responsible for its own service, for the intermediary and digital-platform obligations imposed on it by law, and — where it is the Seller — for the conforming supply of the digital content.

29.3. AI output

AI output is informational and intended to support learning. YoomTen does not guarantee its complete accuracy, but must apply reasonable measures for the system’s intended operation and to reduce known risks. Liability may not be excluded where the harm was caused by YoomTen’s breach of a mandatory legal obligation.

29.4. Third-party providers

The Platform may use external payment, hosting, communication, app-store, and AI providers. YoomTen is not liable for a third party’s independent service to the extent it has no control over it, but is liable for its own obligations relating to selecting, contracting with, and supervising the provider.

29.5. Liability cap towards non-consumers

Towards a non-consumer User, YoomTen — subject to the exceptions in Clause 29.1 — is liable only for the direct, reasonably foreseeable consequences of a breach of contract. YoomTen’s aggregate liability for damages generally does not exceed the service fee actually paid to YoomTen by the affected non-consumer in the 12 months preceding the event giving rise to damage, or, for an Instructor, the platform fee deducted in the same period.

The cap does not apply where its application would be manifestly unfair, or where mandatory law provides otherwise.

29.6. Instructor indemnification for third-party claims

The Instructor must reimburse YoomTen’s proven, reasonable, and necessary damage or cost, where it arises directly from the Instructor’s unlawful content, lack of entitlement, false statement, or material breach of contract. YoomTen informs the Instructor of the claim without delay, provides an opportunity to cooperate, and may not unreasonably increase costs.

30. Restriction of account, content and service

30.1. Grounds for restriction

Restriction, suspension, or termination may be applied in particular in the case of:

compliance with a legal, official, or judicial order;

serious or repeated breach of the Terms, AUP, copyright, or Instructor Terms;

fraud, payment abuse, false data, identity misuse, or security risk;

unlawful, dangerous content or content infringing a third party’s rights;

lack of mandatory instructor identification, DAC7, or tax data;

endangering the operation of the Platform, the security of another User, or the integrity of the service;

failure to pay fees, or a chargeback.

30.2. Proportionality and prior measure

Except in urgent cases, YoomTen may provide a warning, an opportunity to remedy a deficiency, or a corrective opportunity. Any measure must be necessary and proportionate to the aim pursued.

30.3. Protection of student access

Upon termination of an Instructor’s account, already purchased, lawful courses may remain available to Students until the end of the access period. New purchases may not be permitted. For unlawful or dangerous content, access may be terminated, subject to the redress set out in Clause 9.6.

30.4. Withholding of revenue

Instructor revenue may only be withheld to the extent and for the period necessary to manage a refund, chargeback, tax, DAC7, copyright, fraud-prevention, or other lawful risk. The Instructor is informed of the reason for and review of the withholding, insofar as this is not prohibited by law or an investigative interest.

31. Termination of the contract and transfer of the service

31.1. Termination by the User

The User may terminate the indefinite-term platform-use relationship at any time by closing their account. Purchases already made, settlements, legal claims, and retention obligations may continue to exist after termination.

31.2. Termination by YoomTen

YoomTen may terminate the relationship by ordinary notice, with appropriate prior notification, where it discontinues the service or the relevant user category. Immediate termination may be applied in the case of a serious breach of contract or an urgent reason under Chapter 30.

31.3. Termination of the entire Platform

YoomTen informs Users, with reasonable prior notice and on a durable medium, of the termination of the entire Platform or a substantial part of it. YoomTen aims to perform, transfer, replace, or proportionately refund paid access, in accordance with mandatory law.

31.4. Transfer and succession

YoomTen may transfer the service, business line, or contractual position to a successor within the framework of a merger, transformation, investment, or asset or business-line transfer, provided this does not reduce the User’s mandatory rights. The User receives prior notice of any material change. A transfer of contract to the detriment of a Consumer may only take place where required by mandatory law and, where necessary, with the Consumer’s consent.

31.5. Surviving provisions

Provisions that, by their nature, are intended to survive remain in effect after termination of the contract, in particular those concerning intellectual property, settlement, retention, confidentiality, liability, and disputes.

32. Amendment of the Terms and the service

32.1. Reasons for amendment

YoomTen may amend the Terms in particular due to a change in law, an official or judicial decision, a new service or feature, a change in business model, fee, payment, or technology, a security risk, abuse prevention, a change of provider, or clarification of the terms.

32.2. Notifying consumers

YoomTen informs the Consumer of any amendment materially affecting them, with reasonable prior notice, clearly, and on a durable medium. The amendment may not retroactively reduce the essence of access already purchased or another acquired consumer right.

32.3. Notifying instructors

The at least 15-day P2B notice rule under Clause 16.3 applies to Instructors.

32.4. Functional modification of a digital service

A digital service provided over a fixed period may be modified beyond the extent necessary for conforming performance where the Terms specify an appropriate reason, the modification causes the Consumer no additional cost, and the Consumer receives clear information. Where the modification adversely and non-negligibly affects access or use, the Consumer must be informed in advance, on a durable medium, in accordance with the law, and may have a right of termination.

32.5. Urgent amendment

In the case of a legal requirement, official obligation, direct cybersecurity threat, fraud, data breach, or other immediate risk, an amendment may take effect with a shorter period or immediately. YoomTen provides information without undue delay given the circumstances.

32.6. Version archive

YoomTen archives previous versions of the Terms and makes them available, together with their effective dates, or sends them on request.

33. Complaint handling and consumer redress

33.1. Submitting a complaint

The User may send their complaint to info@yoomten.com, via the Platform’s customer-service interface, or by post to YoomTen’s registered seat. It is advisable for the complaint to include the name, the email address linked to the account, the order or course identifier, a description of the complaint, and the action requested.

33.2. Responding to a complaint

YoomTen responds to a consumer’s written complaint in writing, on the merits and with reasons, within 30 days of receipt. The complaint and a copy of the response are retained for the period set by consumer-protection legislation, generally three years; the data may be processed further until the matter is closed in the case of a legal dispute, official proceedings, or another lawful reason for retention.

33.3. Consumer protection authority

The Consumer may turn to the consumer protection authority competent for their place of residence, or to the National Trading and Consumer Protection Authority. Information: https://nkfh.gov.hu; customer service: ugyfelszolgalat@nkfh.gov.hu; phone: 06 80 310 020.

33.4. Conciliation board

Having first attempted to settle the dispute directly with YoomTen, the Consumer may turn to the regional conciliation board competent for their place of residence or stay. Proceedings are initiated at the consumer’s request; YoomTen cooperates with the board as required by law.

The board competent for YoomTen’s registered seat: Fejér County Conciliation Board. Address: 8000 Székesfehérvár, Hosszúsétatér 4–6. Postal address: 8050 Székesfehérvár, P.O. Box 357. Phone: +36 22 510 310. Email: bekeltetes@fmkik.hu. Website: https://www.bekeltetesfejer.hu. Competence: Fejér, Komárom-Esztergom and Veszprém counties.

The current contact details of the regional conciliation boards: https://nkfh.gov.hu/bekelteto-testuletek, and the national online case-initiation platform: https://bekeltetes.hu/publikus/online-ugy-inditas.

YoomTen participates in conciliation board proceedings, submits a response, and appears, at least online, through a representative, as required by law. YoomTen does not make a general, prior submission declaration; this does not affect the possibility of a binding decision under the law.

33.5. European Consumer Centre

In the case of a cross-border consumer dispute, the Consumer may also turn to the European Consumer Centre Hungary or the ECC of their place of residence. The European Union’s former Online Dispute Resolution (ODR) platform was discontinued in 2025; these Terms therefore do not refer to it.

33.6. DSA out-of-court dispute settlement

The addressee of a content-moderation decision falling within the scope of the DSA may be entitled to turn to an out-of-court dispute-settlement body certified by the digital services coordinator of their place of residence. This possibility does not affect judicial redress.

34. Governing law and disputes

34.1. Governing law

Hungarian law governs these Terms and the legal relationship with YoomTen. For a Consumer, this choice does not deprive the Consumer of the mandatory protection of the state of their habitual residence, from which no derogation is possible by agreement.

34.2. Consumer dispute

The Consumer may enforce a dispute before the court having jurisdiction under international and Hungarian procedural rules. These Terms do not impose on the Consumer any mandatory arbitration, foreign forum, or waiver of statutory redress.

34.3. Non-consumer dispute

Hungarian courts have jurisdiction over a dispute between YoomTen and a non-consumer User, including an Instructor and a Business Customer. Where the parties may validly agree on territorial jurisdiction, they stipulate, depending on the subject matter and competence of the dispute, the jurisdiction of the Veszprém District Court or the Veszprém Regional Court. This stipulation does not apply where a mandatory procedural rule designates another court.

34.4. Amicable settlement

Before court proceedings, the parties endeavour to settle the dispute through negotiation, complaint handling, or mediation, unless an urgent interim measure, a limitation period, or another legal-protection interest justifies immediate proceedings.

35. Final provisions

35.1. Partial invalidity

If any provision of the Terms is invalid or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision is replaced by mandatory law and by the lawful rule closest to the economic purpose of the contract.

35.2. No waiver of rights

Delayed or partial exercise of a right does not constitute a waiver of that right.

35.3. Headings

Headings serve for clarity and do not in themselves affect the interpretation of the provisions.

35.4. Entry into force

The date of publication and entry into force of version 1.1 of these Terms is 1 June 2026. The provisions on the online withdrawal function, applicable from 19 June 2026, must be applied from that statutory application date. Single course purchases concluded before entry into force are governed by the terms accepted at the time of purchase, unless this version is more favourable to the User or reflects the application of mandatory law.

Annex 1 – Model withdrawal/cancellation statement

Complete and return this statement only if you intend to withdraw from or cancel the contract.

Addressee: Yoomten.com Online Oktatási és Szolgáltató Kft., 8200 Veszprém, Szent István utca 45.; email: info@yoomten.com

I, the undersigned, declare that I am exercising my right of withdrawal/cancellation in respect of the following digital content or digital service:

Name of course or service: ______________________________________

Order identifier: ______________________________________

Date of conclusion of contract / purchase: ______________________________________

Consumer’s name: ______________________________________

Consumer’s address: ______________________________________

Consumer’s email address: ______________________________________

Date: ______________________________________

Signature — only in the case of a statement made on paper: ______________________________________

Annex 2 – Summary of ranking parameters

Parameter group | Examples | General significance | Can it be influenced by payment?

Relevance | search term, category, language, access scope | very high | no

Quality and compliance | completeness, technical quality, freshness, policy compliance | high | not directly

User signals | rating, complaint, refund, engagement | high | no

Market performance | views, conversion, sales, topicality | medium–high | indirectly, through a campaign

Personalisation | previous courses, language, favourites, search | medium | no

Package and campaign | Global Pro, promotion, localised version, Business entitlement | medium | yes, but marked and without guarantee

Legal and security limit | age limit, territory, moderation, fraud prevention | overriding | no

Annex 3 – Version history

Version | Publication | Effective date | Description

1.0 | 16 March 2026 | 16 March 2026 | The previous version of yoomten.com’s Terms.

1.1 | 1 June 2026 | 1 June 2026 | Unified consumer-protection, digital-content, DSA, P2B, AI, accessibility, moderation, ranking, and complaint-handling rules; maintaining the refund of amounts due only on the basis of the mandatory consumer rights of withdrawal, cancellation, and remedies for non-conformity.

YoomTen.com – General Terms and Conditions – Version 1.1 – publication and entry into force: 1 June 2026.

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