Refund Policy

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OOMTEN.COM

WITHDRAWAL, TERMINATION AND REFUND POLICY

Rules on the 14-day consumer right of withdrawal and mandatory statutory refunds

Version: 1.1

Original effective date: 16 March 2026

Publication date of this consolidated version: 01 June 2026

Service Provider: Yoomten.com Online Oktatási és Szolgáltató Kft.

Contact: info@yoomten.com

1. PURPOSE, LEGAL NATURE AND SCOPE

1.1. This Policy sets out the conditions governing the Consumer’s 14-day right to withdraw from a distance contract without giving reasons, the corresponding right to terminate after performance has commenced, and mandatory refunds arising from failure to supply or lack of conformity of digital content or a digital service.

1.2. This Policy applies to courses, course packages, subscriptions, digital content and digital services purchased on the yoomten.com website and its subdomains, in the YoomTen iOS and Android applications and through online purchasing interfaces connected to YoomTen.

1.3. YoomTen does not provide a general voluntary 8-day money-back guarantee. This does not limit the Consumer’s 14-day right of withdrawal or termination, or mandatory rights arising from failure to supply, lack of conformity, an unauthorised charge or an erroneous charge.

1.4. This Policy supplements the General Terms and Conditions. Mandatory law and any more favourable non-derogable consumer-protection rules applicable at the Consumer’s habitual residence shall prevail.

1.5. The 14-day consumer right applies only to a natural person acting for purposes outside their trade, business, craft, profession or self-employed activity. Purchases made for business or professional purposes are governed by the parties’ contract, the Business Terms or the individual offer.

2. SERVICE PROVIDER DETAILS AND CONTACT

2.1. Company name: Yoomten.com Online Oktatási és Szolgáltató Korlátolt Felelősségű Társaság.

2.2. Abbreviated company name: Yoomten.com Kft.

2.3. Registered office and postal address: H-8200 Veszprém, Szent István Street 45, Hungary.

2.4. Company registration number: 19-09-516726.

2.5. Tax number: 24744890-2-19. EU VAT number: HU24744890.

2.6. Registration authority: Court of Registration of the Veszprém Regional Court.

2.7. E-mail: info@yoomten.com. Website: https://www.yoomten.com.

2.8. The central contact address for withdrawal, termination, refund and lack-of-conformity claims is info@yoomten.com. Declarations may also be submitted through the designated online customer-service or withdrawal interface.

3. APPLICABLE LEGAL FRAMEWORK

3.1. This Policy shall be interpreted in particular in accordance with Act V of 2013 on the Civil Code, Government Decree 45/2014 (II. 26.) on contracts between consumers and businesses, Government Decree 373/2021 (VI. 30.) on contracts for the supply of digital content and digital services, Act CLV of 1997 on Consumer Protection and Act CVIII of 2001 on electronic commerce services.

3.2. The relevant EU framework includes Directive 2011/83/EU, Directive (EU) 2019/770, Directive (EU) 2023/2673 and Regulation (EC) No 593/2008 on the law applicable to contractual obligations.

4. DEFINITIONS

4.1. Consumer: a natural person acting for purposes outside their trade, business, craft, profession or self-employed activity.

4.2. Business Customer: a legal person, organisation, sole trader or other person acting within the scope of professional or business activity.

4.3. Seller or Service Provider: YoomTen or an Instructor acting as a trader and identified on the purchasing interface, order confirmation or invoice as the contractual seller or service provider in the relevant transaction.

4.4. Digital Content: data produced or supplied in digital form, including videos, audio materials, documents, presentations, quizzes, summaries, language versions and downloadable or offline learning materials.

4.5. Digital Service: a service enabling the creation, processing, storage, access, sharing of or interaction with digital data, including Platform access, the AI assistant, automated quiz, presentation, summary and language functions, and subscription-based or continuous online services.

4.6. Durable Medium: any instrument enabling information addressed personally to the recipient to be stored for a period appropriate to its purpose and reproduced unchanged, including e-mail and downloadable documents.

4.7. Refund: full or partial repayment of an amount paid by the Consumer on the basis of lawful withdrawal, termination, price reduction, termination of contract, an erroneous or unauthorised charge or another mandatory legal basis.

5. IDENTIFICATION OF THE SELLER OR SERVICE PROVIDER AND YOOMTEN’S ROLE

5.1. The course page, purchasing interface, order confirmation and invoice must clearly identify whether YoomTen or the Instructor publishing the course is the seller or service provider, and whether the Instructor acts as a trader.

5.2. If the Instructor does not act as a trader, the purchaser must be clearly informed before purchase that consumer rights arising from EU consumer law generally do not apply to the contract concluded with that Instructor.

5.3. Before purchase, the material allocation of responsibilities between YoomTen and the Seller or Service Provider must be disclosed, in particular responsibility for the content, conformity, invoicing, payment, customer service and refunds.

5.4. YoomTen centrally receives and registers requests even where the Instructor is the Seller or Service Provider. This does not reduce the Consumer’s rights or alter the legal responsibility of the Seller or Service Provider identified in the contract.

6. THE 14-DAY RIGHT OF WITHDRAWAL AND TERMINATION

6.1. In the case of a distance consumer contract, the Consumer may withdraw from the contract without giving reasons within 14 calendar days from the date on which the contract was concluded.

6.2. If performance has commenced at the Consumer’s express request, a declaration ending the contract may legally constitute termination. For simplicity, this Policy also uses the term “withdrawal” for such termination where the context does not indicate otherwise.

6.3. The deadline is met if the Consumer sends the declaration or submits it through the online withdrawal function before the end of the fourteenth day. The Consumer bears the burden of proving timely exercise.

6.4. No reasons are required. YoomTen or the Seller may not make acceptance conditional upon reasons, screenshots, documents or proof of dissatisfaction.

6.5. If the Consumer has not received the mandatory information on the right of withdrawal, the withdrawal period is extended by twelve months after the end of the original 14-day period. If the missing information is supplied during that period, a new 14-day period begins when the Consumer receives it.

6.6. Lawful withdrawal from the principal contract terminates related ancillary contracts in accordance with mandatory law, without a separate termination fee.

7. DISTINCTION BETWEEN DIGITAL CONTENT AND DIGITAL SERVICES

7.1. YoomTen courses may include digital-content elements, such as videos, audio materials, documents and presentations, and digital-service elements, such as Platform access, an AI assistant, quiz generation, summary and presentation generation and language functions.

7.2. The legal classification of a specific contract is determined not by the label “AI” alone, but by the actual subject matter of the purchase, the duration and continuity of access, the separability of the functions and the pricing structure.

7.3. Where the course and related AI functions are supplied for a single price as an inseparable package for a specified access period, YoomTen applies the more consumer-protective rules governing digital services to the entire package for withdrawal purposes, unless mandatory law or the specific characteristics of the transaction require another classification.

7.4. For separately sold digital content not supplied on a tangible medium, the right of withdrawal may be lost upon commencement of performance only where the Consumer expressly consented in advance to performance beginning before the end of the 14-day period, simultaneously acknowledged the loss of the right of withdrawal, received confirmation of those declarations on a durable medium and supply actually commenced.

8. IMMEDIATE ACCESS AND EARLY COMMENCEMENT OF PERFORMANCE

8.1. YoomTen may provide immediate access to the course and its related AI functions after purchase if the Consumer expressly requests, in advance and by a separate declaration, that performance begin before expiry of the 14-day withdrawal period.

8.2. The declaration may not be pre-ticked or combined with acceptance of the General Terms and Conditions, Privacy Notice or any other document.

8.3. YoomTen records the exact wording and time of the declaration, the relevant order and the version of the Policy, and sends them to the Consumer on a durable medium, in particular by e-mail, together with the contract confirmation.

8.4. In the case of a digital service, opening access, watching a video, making content available offline or using an AI function does not, by itself, extinguish the 14-day right of withdrawal or termination.

8.5. If a digital service can be fully performed during the 14-day period, the right may be lost upon full performance only where the Consumer expressly consented in advance to early performance and acknowledged that the right would be lost upon full performance. Longer-term course or Platform access is not fully performed merely because access has been opened.

9. PROPORTIONATE PAYMENT AFTER WITHDRAWAL OR TERMINATION

9.1. Where the Consumer expressly requested performance of a digital service to begin within the 14-day period and received the mandatory prior information, the Consumer may be required to pay the proportionate value of the service properly supplied before withdrawal or termination was communicated.

9.2. For continuous course or Platform access provided for a specified period, the proportionate amount is generally calculated by reference to the full access period and the time elapsed before withdrawal was communicated. For a separately priced one-off digital service, an objectively verifiable service unit actually supplied may be taken into account.

9.3. If the total contractual price is excessive, the market value of the service already supplied shall be used.

9.4. If the Consumer did not expressly request early performance or YoomTen did not provide the mandatory information, no performance, usage, administration, Platform or payment fee may be charged as a consequence of withdrawal within 14 days.

10. DISCONTINUATION OF THE GENERAL 8-DAY REFUND GUARANTEE

10.1. YoomTen does not provide a general voluntary 8-day money-back guarantee for contracts concluded after publication of this consolidated Policy.

10.2. For contracts concluded before 01 June 2026, any more favourable voluntary refund terms published at the time of purchase or incorporated into the order continue to apply for the period and under the conditions stated in those terms. This Policy does not retrospectively remove acquired contractual rights.

10.3. Discontinuation of the voluntary 8-day guarantee does not affect the 14-day right of withdrawal or termination, rights arising from failure to supply or lack of conformity, or the resolution of erroneous or unauthorised charges.

11. FAILURE TO SUPPLY AND LACK OF CONFORMITY

11.1. If purchased digital content or a digital service does not become available, the Consumer may call upon the Seller or YoomTen to perform. If performance does not take place without undue delay or within an additional period agreed by the parties, the Consumer may terminate the contract.

11.2. The Consumer may terminate without granting an additional period if the Seller has refused to perform, it is clear that performance will not take place, or performance at the specified time was essential to the Consumer and did not occur.

11.3. In the event of lack of conformity, the Consumer may first request that the digital content or digital service be brought into conformity within a reasonable period, free of charge and without significant inconvenience.

11.4. Subject to statutory conditions, the Consumer may request a proportionate price reduction or terminate the contract, particularly where bringing into conformity is impossible or disproportionate, has not occurred within a reasonable period, the lack of conformity has reappeared, the lack of conformity is sufficiently serious or it is clear that it will not be remedied within a reasonable period.

11.5. Claims arising from failure to supply or lack of conformity are not limited to 14 days from purchase. The deadlines and conditions under Government Decree 373/2021 (VI. 30.) and other applicable laws apply.

11.6. For the investigation of a fault, YoomTen may request reasonably necessary technical information, including a screenshot, error code, device and browser version. The request must be proportionate and limited to information necessary to establish the cause.

12. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

12.1. Cancellation of a subscription prevents the next renewal. Cancellation alone does not result in a refund of the fee already paid for the current period; access generally remains available until the end of the paid period.

12.2. The current subscription fee may be refunded where the Consumer validly exercises the 14-day right of withdrawal or termination, the service was not supplied or did not conform with the contract, an erroneous or duplicate charge occurred, or another mandatory legal basis applies.

12.3. If the User demonstrates that automatic renewal was properly cancelled before the charge, YoomTen investigates the account and payment logs and refunds a verified erroneous renewal charge.

13. PURCHASES THROUGH APP STORES AND EXTERNAL PAYMENT PROVIDERS

13.1. Where billing is handled by the Apple App Store, Google Play or another external payment provider, technical processing of the refund may take place through that provider’s official procedure.

13.2. The procedural rules of an external provider may not reduce the Consumer’s mandatory rights. YoomTen provides assistance at info@yoomten.com in identifying the purchase, assessing the legal basis and enforcing a legitimate claim.

13.3. YoomTen or the Seller initiates the refund within the statutory deadline. The processing time of a bank, card issuer, app store or payment provider may cause the credit to appear later on the Consumer’s account.

14. SUBMISSION OF WITHDRAWAL AND REFUND REQUESTS

14.1. A withdrawal or termination declaration may be submitted by an unequivocal e-mail to info@yoomten.com, by post to the Service Provider’s registered office, by using the model form in the Annex, through the customer-service interface in the Account or by using the online withdrawal function available on yoomten.com.

14.2. From 19 June 2026, the online withdrawal function is clearly visible and easily accessible throughout the withdrawal period under the label “Withdraw from the contract”. The declaration may be submitted using the “Confirm withdrawal” function.

14.3. After an online declaration has been submitted, YoomTen confirms its substance and the date and time of submission without undue delay on a durable medium.

14.4. The declaration must unequivocally express the decision to end the contract. To enable prompt identification, the Consumer is advised to provide their name, the e-mail address used for the purchase, the order or transaction identifier, the name of the course or subscription and the date of purchase. Missing details do not by themselves invalidate a timely declaration if the contract can otherwise be identified.

14.5. In the case of a lack-of-conformity or other refund request, YoomTen may request only supplementary information reasonably necessary to identify and investigate the matter.

15. REFUND AMOUNT, METHOD AND DEADLINE

15.1. In the event of lawful withdrawal, termination, price reduction or termination of contract, repayment is made without undue delay and no later than 14 days from the date on which YoomTen or the Seller became aware of the exercise of the right or the substantiated claim.

15.2. Repayment is generally made using the same payment method as the original transaction. Another method may be used only with the entitled person’s express consent and must not cause additional costs.

15.3. No administration, Platform, payment-processing, case-handling or withdrawal fee may be deducted from a statutory refund. A partial deduction may be made only on the basis of a statutory proportionate service charge, a price-reduction settlement or an agreement expressly accepted by the entitled person.

15.4. Repayment is made in the original currency of the transaction. YoomTen is not responsible for differences caused by subsequent exchange-rate changes applied by a bank or card issuer where the refund was initiated in the correct amount and currency.

16. ACCESS, OFFLINE CONTENT AND CERTIFICATES AFTER TERMINATION

16.1. In the event of a full refund or termination of the contract, YoomTen may terminate access to the affected course, package, subscription, AI functions and related digital services.

16.2. After termination, the Consumer may not continue to use, copy or make available to third parties digital content supplied under the contract. Content activated for offline use in the mobile application may be disabled technically or made unavailable at the next online verification.

16.3. A certificate, digital badge or proof of completion relating to the terminated or refunded course may be revoked or marked as invalid on the public verification interface.

16.4. The availability of content, other than personal data, supplied or created by the Consumer while using the digital service is governed by mandatory law and the applicable exceptions.

17. UNAUTHORISED CHARGES, CHARGEBACKS AND ABUSE

17.1. In the event of a suspected unauthorised or erroneous charge, the User shall notify YoomTen and the payment provider without delay. For security reasons, YoomTen may temporarily restrict access related to the disputed transaction and require measures necessary to protect the account.

17.2. The User is entitled to dispute an unauthorised or incorrect charge with their bank or payment provider. YoomTen may provide lawfully processed evidence necessary to resolve the dispute.

17.3. A mandatory consumer claim may not be rejected solely because the Consumer has previously exercised a similar right. Suspected fraud, account sharing, content copying or other abuse may be investigated separately but may not restrict a substantiated mandatory claim.

18. COMPLAINTS AND LEGAL REMEDIES

18.1. A complaint concerning a refund decision may be submitted by e-mail to info@yoomten.com or by post to the Service Provider’s registered office.

18.2. YoomTen responds to a written consumer complaint in writing, substantively and in a verifiable manner within 30 days of receipt. In the event of rejection, YoomTen states the reasons and identifies the available authority, conciliation body or judicial remedy.

18.3. The Consumer may apply to the conciliation body competent according to their residence or place of stay. The regional body competent according to YoomTen’s registered office is the Fejér County Conciliation Body, 8000 Székesfehérvár, Hosszúsétatér 4-6; postal address: H-8050 Székesfehérvár, P.O. Box 357; e-mail: bekeltetes@fmkik.hu; website: https://www.bekeltetesfejer.hu. The national online case-initiation portal is https://bekeltetes.hu.

18.4. In the event of a breach of consumer-protection rules, the Consumer may contact the consumer-protection unit of the government office competent according to the Consumer’s residence. The authority competent according to YoomTen’s registered office is the consumer-protection unit of the Veszprém County Government Office.

18.5. Conciliation or administrative proceedings do not affect the right to seek judicial redress. Consumers residing in another EEA state may also use the alternative dispute-resolution and consumer-protection options available there and the assistance of the European Consumer Centres Network.

19. AMENDMENTS, PUBLICATION AND FINAL PROVISIONS

19.1. YoomTen may amend this Policy following changes in legislation, administrative or judicial practice, payment processes, the service model or other material operating circumstances.

19.2. An amendment may not retrospectively reduce mandatory rights or more favourable contractual rights expressly granted at the time of purchase under a contract already concluded.

19.3. The original effective date of this Policy is 16 March 2026. This consolidated version, which discontinues the general voluntary 8-day refund guarantee for future purchases, is published on 01 June 2026. The transitional rules in Section 10 apply.

19.4. The version number is 1.1. YoomTen may publish this Policy in multiple languages. In the event of discrepancy, the Hungarian version is the reference text, without limiting mandatory rights applicable at the Consumer’s habitual residence.

19.5. Publication of this Policy does not replace the actual technical implementation of the purchasing interface, separate declarations, confirmation on a durable medium, the online withdrawal function, customer service, access management and financial refund processes.

ANNEX 1 – MODEL WITHDRAWAL / TERMINATION FORM

Addressee: Yoomten.com Online Oktatási és Szolgáltató Kft., H-8200 Veszprém, Szent István Street 45, Hungary. E-mail: info@yoomten.com.

I hereby give notice that I withdraw from / terminate my contract for the following digital content or digital service:

Name of course / package / subscription:

Order or transaction identifier:

Date of conclusion of the contract / purchase:

Name of Consumer:

Address of Consumer:

E-mail address used for the purchase:

Date:

Signature of Consumer – only if this form is submitted on paper:

ANNEX 2 – INFORMATION FACILITATING IDENTIFICATION OF A REQUEST

Prompt processing is assisted by the applicant’s name, the e-mail address used for the purchase, the order or transaction identifier, the name of the course, package or subscription, the date and amount of purchase and the payment channel.

For withdrawal without giving reasons, the Consumer is not required to state the reason. For a lack-of-conformity claim, the description of the fault, an error code and reasonably available technical evidence may be provided.

YoomTen does not request a bank card number, CVC code, password or any other security information not necessary to identify and investigate the case.